Water Damage Restoration

We’re available 24/7 for emergency service work. Serving Reno NV and the surrounding areas. A project manager is assigned to manage your water damage restoration project from start to finish. We recognize the importance of staying in touch with you to make sure our services are completed seamlessly and in a timely professional manner. Your project manager will contact you regularly to answer your questions or concerns, schedule appointments with various contractors, and resolve issues.

Give Us A Call (775) 800-1429 or Book Online

Steps to Take for Fast Water Damage Restoration in Reno – New Sunrise Cleaning and Restoration

Water damage can be a traumatic experience for property owners, causing significant damage to their homes or businesses. Whether it’s a burst pipe, leaky roof, or severe weather condition, it’s important to act quickly to minimize the damage and prevent mold growth. That’s where New Sunrise Cleaning and Restoration comes in. Our experienced technicians specialize in water damage restoration and are available 24/7 to provide fast and effective services to property owners in Reno and surrounding areas.

Here are the 10 steps to take for fast water damage restoration:

  1. Turn off the water source and electricity to the affected area, if it’s safe to do so. This is an important step to prevent further damage and potential hazards.
  2. Call New Sunrise Cleaning and Restoration as soon as possible. We understand the urgency of the situation and will provide prompt and efficient service.
  3. We will take pictures of the water damage for documentation and insurance purposes. Documentation is crucial in filing an insurance claim.
  4. Our experienced technicians will assess the damage and provide an estimate for restoration services. We use advanced technology to evaluate the damage and provide an accurate estimate.
  5. We will remove any standing water using state-of-the-art equipment. This is an essential step to prevent further damage and mold growth.
  6. We will dry out the affected area using dehumidifiers and other equipment. This step will remove all moisture from the affected area and prevent mold growth.
  7. We will clean and disinfect the affected area to prevent mold growth. We use EPA-approved disinfectants to ensure a safe and healthy environment.
  8. Our team will work with your insurance company to get the claim started. We will communicate with your insurance company on your behalf to ensure a smooth process.
  9. We will document all repairs and expenses for insurance purposes. Proper documentation is necessary for filing an insurance claim and to ensure that you receive adequate compensation.
  10. We will restore your property to its pre-damage condition and provide peace of mind during a stressful time. Our goal is to restore your property to its original condition as quickly as possible.

At New Sunrise Cleaning and Restoration, we understand that water damage can be a challenging experience. That’s why we provide fast and effective services to minimize the damage and restore your property to its pre-damage condition. Our team of experts is equipped with the latest technology and equipment to handle any water damage situation, big or small.

Don’t wait until it’s too late. Call New Sunrise Cleaning and Restoration today for fast and effective water damage restoration services in Reno. We’re available 24/7 to provide emergency services and help you get your life back to normal as quickly as possible.

Fast Water Damage Restoration Response Time

We offer a fast 1 hour response time water damage restoration in Reno NV and surrounding areas. Upon our arrival we first want to ensure the safety of you, your family, and your home so we have a few safety measures we take:

  • Inspection of your home or business for structural damage. We want to make sure the home is safe to be occupied for you, your family, and our staff. We will notify you immediately of any structural concerns.
  • Our teams wears personal protective equipment(PPE) such as suits, respirators, boots, and gloves.
  • Regular inspection of our equipment for thermally protected motors, ground plugs, and any fray in the cords.
  • We post signs to prevent cross contamination and to prevent any slip and falls.



Flooded Basement Cleanup


Sewer Backup Cleanup


Frozen and Bursted Pipe Cleanup


Moisture Detection


Drying and Structural De-humidifying

Let Us Take Care Of Your Water Damage Restoration Project

water damage restoration office

Assess Damage & Inspect The Loss Completelyng Renovation

By mapping out affected areas and contents using moisture detection equipment, a certified and trained estimator is able to determine what is wet and how wet. Relative humidity and moisture levels in the air and contents of your home will also be documented. We will protect and move affected contents to a safe environment to prevent secondary damage to these items. You may not realize that excessive humidity can cause moisture to travel into dry areas in your home. Not only can this broaden the scope of work, but it can damage your furniture, pictures, and other valuable items.
water damage restoration new sunrise

Clean The Contaminated Areas

We are trained to identify whether or not water is contaminated. We will flush the areas with 200 degree water and at times we will apply an anti-microbial agent. Anti-microbial agents are used to deodorize, sanitize, and prevent mold growth. Children, elderly people, and others with weak immune systems or respiratory problems can get sick from strong chemicals such as antimicrobials. We will advise and contain the area if any safety precautions are needed.

water damage restoration man cave

Extract Bulk Water & Remove Non-Salvageable Items

Our powerful truck-mounted extraction machines produce high CFMs (cubic feet per minute) to remove water, reduce humidity, and accelerate the drying process by 1200 times! We maintain a large inventory of extraction tools and can provide bulk extraction to remove the water quickly!
water damage restorartion de-humidifying

Structural Drying & Mold Growth Prevention

Not only will we install specialty drying equipment, but we will remove non-restorable materials such as drywall, insulation, baseboards, linoleum, etc. We do this in order to increase the rate of drying. A certified and trained estimator will inspect your home regularly to ensure that your home is drying as quickly as possible. In addition the scope of work, relative humidity of the air, moisture content levels, and overall drying progress will be documented. Digital pictures are taken for evidence of the affected areas, structural damage, and damaged contents if applicable.
water damage restoration mold removal

Mold Removal

Our team is trained and prepared to take on your mold removal project. It is best to address mold as soon as possible to prevent it from spreading through out your property. Mold can be toxic and life threatning if not treated.

Water Extraction Categories

Water Extraction: Water Loss Categories

The category of water loss helps determine which precautions and procedures to follow for safe water extraction and restoration. There are three categories related to the cleanliness of the water.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) provides definitions for water contamination categories in the Standard and Reference Guide for Professional Water Damage Restoration (ANSI/IICRC S500-2015). Here is a summary:


Category 1 Water: Clean Water

Category 1 water comes from clean water sources and does not pose a substantial threat to your health. This typically includes water that has overflowed from bathtubs and sinks or the supply line running to an icemaker, dishwasher, or washing machine. Clean water may also come from melting ice or snow, broken toilet tanks, and rainwater.

The water does not contain contaminants. Clean water is not considered a health threat but may damage furniture, flooring, and appliances in the room where the water damage occurs.

Dealing with category 1 water typically involves extracting the standing water and using air movers to promote evaporation. Dehumidifiers may also be used to eliminate moisture from the air as the water evaporates.

Category 1 water that is not promptly treated may deteriorate to category 2 or category 3 water. Bacteria, mold, and other microorganisms spread when carpeting, subfloors, and other materials remain wet. Allowing the water to sit may lead to contamination.


Category 2 Water: Grey Water

Category 2 water contains significant levels of bacteria, mold, or chemicals. Grey water comes from sources where the water may be dirty, such as leaks from dishwashers or washing machines after loading the machine with dirty items.

Dirty water can also come from damaged water beds, aquariums, and appliances that hold potentially dirty water. For example, bacteria and fungi can form inside water beds or aquariums without proper maintenance.

Individuals performing water extraction and restoration should wear personal protective equipment (PPE) to limit exposure to bacteria. The contaminants found in category 2 water may cause nausea, vomiting, and other symptoms when ingested.

With category 2 water, carpeting and other coverings may need to be replaced, as the fibrous material promotes the spread of bacteria and mold.


Category 3 Water: Black Water

Category 3 water contains organisms, toxins, and particles that may pose a severe health risk. Black water typically comes from sewage, such as sewer backflow and other plumbing issues.

Rising floodwaters can also create category 3 water, as chemicals and organisms found in the soil or a septic tank may reach the interior of the home. This includes flooding from seawater, rivers, streams, and other bodies of water.

The contaminants in category 3 water can cause severe health reactions. Workers should always wear appropriate PPE when dealing with black water. Treating category 3 water damage may also involve the removal of carpeting, drywall, and other materials saturated by the black water.

Category 3 water is also more likely to contain mold, which requires additional safety measures and restoration steps in most jurisdictions.

When Does the Category of Contamination Increase?

Category 1 water contamination may change categories when microorganisms begin to grow and spread. For example, if category 1 water is left untreated, mold and bacteria may form, requiring additional water remediation procedures.

Category 1 water may also become category 2 water when it flows into a contaminated building. This includes environments that already contain potential contaminants, such as a dirty basement or an industrial building.

The spread of mold, bacteria, and other microorganisms often creates an odor, which is an indication that the clean water may be deteriorating into category 2 water. As with category 1 water, category 2 water may eventually deteriorate and become category 3 water.


What Are Water Damage Classes?

Along with categories of water contamination, the IICRC provides formal definitions of water damage classes, which are used to classify the spread of water and the type of material absorbing the water.


  • Class 1 water damage refers to limited water intrusion with minimal damage, typically in a room without carpeting or padding.
  • Class 2 water damage spreads through the room and up to 24 inches up the walls. Carpeting and the subfloor are likely to have moderate water damage.
  • Class 3 water damage has invaded the walls, ceiling, and structural components of the room. Floor coverings and the subfloors are saturated with water.
  •  Class 4 water damage is the most severe type of water damage and occurs when the water has completely soaked floor planks, wall coverings, and inaccessible areas.

The various water categories and classifications are useful for evaluating the health threats. However, water that appears clean to the naked eye may turn out to contain harmful contaminants. To avoid any health risks, allow professionals to handle water extraction and restoration.