Pet Stain & Odor Removal
There are times during the carpet cleaning process where we encounter pet stains and odors. There is no need to worry as we do have the training and the right products to deal with these types of issues. If urine is not dealt with properly the stain can keep returning over and over again which is called wicking. When urine leaves the pet's body it comes out very close to a neutral pH. After it has had time to dry it then becomes very basic or alkaline on pH scale and that is where the ammonia smell comes from. The urine dries into a crystal-like substance so in order for the urine to be removed it requires a product that can break up that urine crystals and it requires a natural enzyme to start to digest the proteins in the urine as well. Where most homeowners fail is that they attempt to use store bought products that can compound the issue and do not really deal with urine at the molecular level. The worst part of our job as a trusted cleaning company is informing a client that they may have or have permanently damaged their carpet. We urge you to let us the professionals handle these issues but please know that you can call us so that we can advise you of proper steps to take if you want to handle it yourself. We will guide you in a way so that if we need to address the issue, we still can have a high success rate of removal of both the odor and stain.
We offer two types of pet odor removal treatment - topical and restorative removal.
Topical Odor Removal
For our topical pet odor removal process we use a product that helps to break down the urine salt crystals so that they can be more easily removed from the carpet. We apply the product topically and we allow it to dwell to give it plenty of time to work. We then take our sub surface extraction tool that allows us to remove the urine from the padding, carpet backing, and the carpet face yarn. We can treat areas multiple times until we see that no more urine is coming out. We then deal with any remaining staining with our specialty spotting products.
Restoration Odor Removal
This process is best for when our furry loved one has been a repeat offender. The issue then becomes that the urine has soaked through the carpet, the backing, and now is being absorbed into the sub floor. First we will disengage the carpet and pull it back so that we can easily identify the problem area from the back of the carpet. We remove the padding and discard it. Next we clean and treat the sub floor with a sealing product that doesn't allow the urine to penetrate back through leaving the urine contained and dormant. Once the sealing product dries we treat the carpet backing and face yarns like we do in our topical odor removal process. Next we'll replaced the removed pad and re-install the carpet. Finally we'll clean the carpet and deal with any staining that remains.